Privacy Policy

Privacy & Cookies Policy

This privacy policy sets out how Kids@Play uses and protects the information that you give us when you purchase from us.

Kids@Play is committed to ensuring that your privacy is protected. We will only collect, store and use your personal information for specific purposes.  We use your information to support and enhance our relationship with you.

Kids@Play may update this policy at any time. You should check this page from time to time to ensure that you are happy with any changes.

The information we collect about you

We collect the following information:

  • Name
  • Postal Address
  • Email Address
  • Contact Phone Number
  • Purchase Information

 We do not store credit card details nor do we share them with any third parties. 

We will not gather or hold personal information about you unless you have given your permission for us to do so. 

Competitions

We will collect data in the running of competitions via social media channels (Facebook, Instagram etc.) and other platforms in order to fulfil the competition and be in a position to contact the winner(s) and arrange the delivery of their prizes.

What We Do With The Information

All the information we collect via your order, competitions or through email correspondence with you is used to operate and improve the service we offer you and to personalise our service. 

We are committed to only using your personal information for:

  1. Passing on your order to our chosen partners so they can supply goods and services to you and for customer administration. Our partners may assist with the delivery and fulfilment of your order.
  2. Planning and managing Kids@Play business activities, including analysis of customers’ shopping habits, success of advertisements and product and style preferences of our customers.
  3. Technical administration of our website.
  4. To verify details of your payment.
  5. Providing you with the following information via email:
  • Newsletters
  • New products
  • Special offers
  • Competitions
  • Information which we think you may find interesting.

Links To Other Websites

We may publish and/or send links to other websites of interest or where required in the processing of your order. However, you should note that we do not have any control over other websites. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement.

We would advise you look at the privacy statement applicable on our partner websites

Our Data Protection Policy

No personal data about customers will be passed to any third party, except to offer you the opportunity to purchase from us, to fulfil the delivery of the goods to you, and as is necessary to process credit or debit card payments.

We only use your information for marketing purposes when specific consent has been provided by you agreeing for us to do so, i.e., you have ticked the subscription check box at checkout.

  • You can unsubscribe from marketing communication at any time by:
  • Updating your preferences in ‘My Account’
  • Clicking the ‘unsubscribe’ link in an email
  • Contacting our customer service team

Should you wish to stop receiving emails or other correspondence from Kids@Play, please email us at info@kaptoys.com to let us know.

We will remove you from our database within 10 working days of receiving your written email request.

Consent

By making an offer to purchase goods you consent to the information you provide to us being processed for any of the above purposes.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie lets you know when you visit a particular site. Cookies allow sites to respond to you as an individual. The site can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  • If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by clicking the unsubscribe link at the bottom of the email or by emailing us at info@kaptoys.com

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.

You may request details of personal information which we hold about you. If you would like a copy please email us at info@kaptoys.com or write to Kids@Play Ltd, 11 Welsh Street, Chepstow, Monmouthshire, NP16 5LN.

If you believe that any information we are holding on you is incorrect or incomplete, please email us as soon as possible, at info@kaptoys.com or write to Kids@Play Ltd, 11 Welsh Street, Chepstow, Monmouthshire, NP16 5LN. We will promptly correct any information found to be incorrect.

Access to this site

You may print off or download extracts, of any page from our website for your own personal use. You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs or video separately from any accompanying text. Kids@Play must always be referenced as authors of all of the content, downloads and imagery on the website. You must not use any part of our website for commercial purposes without obtaining written permission from us.

Unfortunately, we cannot guarantee that our website will always be secure or free from bugs or viruses. You are responsible for the security of your information technology. Please use your own virus protection software.